Shipping Policy

1. Order Processing Time

All orders placed on the HEIMDALLR official website are strictly processed within 1–3 business days (excluding weekends and public holidays).

Please note that orders placed during holiday seasons, flash sales, or peak shopping periods may require 1–2 extra business days for processing due to high order volumes. We do not ship or process orders on weekends. Once your order is meticulously packed and dispatched, you will receive a confirmation email containing detailed tracking information.

2. Shipping Methods & Delivery Times

We partner with reliable international logistics carriers to provide global shipping services for all watches and accessories.

• Standard International Shipping (Free): Estimated delivery takes 7–15 business days after dispatch, depending on the destination country, local logistics efficiency, and customs clearance progress.
• Expedited Shipping (Optional): For faster delivery demands, this method takes an estimated 3–7 business days after dispatch.

* Note: All delivery times are estimates and cannot be 100% guaranteed. Unforeseen delays may occur due to rigorous customs inspections, remote regional logistics, severe weather conditions, or global logistics emergencies.

3. Shipping Fees & Free Shipping

We are proud to offer Free Standard International Shipping on all watch orders, matching our promise of global accessibility. No standard shipping fee will be charged at checkout for eligible orders. If you prefer Expedited Shipping, the specific fee will be automatically calculated based on your destination country and product weight at checkout.

4. International Duties & Taxes (DDU/DAP)

All international orders are shipped strictly on a Delivered Duty Unpaid (DDU/DAP) basis.

• Buyer Responsibility: The prices displayed on our website do not include import duties, VAT, or local customs clearance fees. These charges are solely the responsibility of the customer and will be collected by the local customs department or carrier upon arrival.
• Unpaid Duties & Abandoned Parcels: If a customer refuses to pay the required import duties and taxes, the parcel may be destroyed by customs or returned to our facility. In such cases, no refunds will be issued for the abandoned package, and any return shipping fees incurred will be the customer's responsibility.

5. Order Tracking

After your order is dispatched, we will send a shipping confirmation email containing your unique tracking number and an official tracking link. You can monitor your parcel’s journey in real time.

If your tracking information shows no updates for more than 5 consecutive business days, please reach out to our official customer support for proactive assistance.

6. Lost or Damaged Shipments

HEIMDALLR strictly inspects every timepiece before shipment and utilizes professional shockproof and waterproof packaging. However, transit accidents occasionally occur.

If your parcel is officially confirmed lost by the carrier, or if it arrives with obvious physical damage, please contact our customer service within 48 hours of delivery. Please provide clear photos of the damaged packaging and product, along with tracking records. We will promptly provide a reshipment, refund, or an appropriate after-sales solution.

7. Shipping Restrictions & Address Accuracy

• P.O. Boxes & APO/FPO: Please note that Expedited Shipping services (such as DHL/FedEx) generally do not deliver to P.O. Boxes or military addresses. A physical residential or business address is required.
• Address Accuracy: Customers are responsible for providing correct and complete shipping information. HEIMDALLR is not liable for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout. Any re-shipping costs arising from address errors will be borne by the customer.

8. Holiday Shipping Notice

During major global and regional holidays (including but not limited to Christmas, Black Friday, New Year, and the Chinese Spring Festival), global logistics networks often experience heavy congestion. Order processing and delivery times will be appropriately extended. We highly recommend placing orders well in advance during these peak seasons, and we deeply appreciate your patience and understanding.